Customer Support & Training

As an AspenTech customer, it's critical that your team receives the proper training to get the most value and ROI from your aspenONE solution. But we also know your time is valuable, which is why we now offer two flexible ways to deliver the essential training programs to you and your end users.

Additional Resources

Virtual. Convenient and cost-effective, our live instructor-led virtual training courses use Internet conferencing to let you attend classes, ask questions, view demos, conduct workshop exercises, and chat with other students—all from your desktop. Learn more.
Classroom. Take advantage of instructor-led training at one of our global training facilities or conduct classroom training at your site. Learn more.

Instructors Bring Industry Expertise and Hands-on Experience

AspenTech courses are delivered by highly-trained instructors—many of whom have advanced degrees in their respective fields. In addition to their specialized expertise in the technology, AspenTech instructors also offer a unique understanding of your industry requirements and business concerns.

At AspenTech, instructors fulfill dual roles, serving as customer support engineers or implementation consultants in addition to their work in customer training. This means they bring a valuable perspective to the classroom, complementing their expertise with hands-on, real-world experience and up-to-date information about AspenTech solutions—a benefit unmatched in the industry.

Broad Training Courses—to Align with Your Business Goals

AspenTech delivers more than 800 one-to-five day classes annually; participants may choose from among 50 distinct courses—covering introductory, intermediate, and advanced topics—to ensure a result that aligns with your business goals. Choose from courses in these core aspenONE solution areas.
Choose from courses in these core aspenONE solution areas:

Advanced Process Control
Planning and Scheduling
Process Engineering
Product Management and Execution
Supply and Distribution

AspenTech also provides customized training on specialized technology or advanced topics when core courses are not available.

Most courses are delivered at AspenTech's training centers worldwide or online via the web. Or, customers may choose to have courses presented at their own sites, a cost-effective alternative for those needing to train multiple staff.

A Mark of Excellence—and Accomplishment

AspenTech training meets industry standards of excellence. Continuing Education Units (CEUs)—as well as other standard measurements recognized by international industry licensing boards—are awarded to participants who complete AspenTech's training. Use these credits to maintain professional standing or meet an organization's competency requirements.

Cost-effective Pricing

Training will maximize your return on investment. To make our training courses even more cost effective for your organization, AspenTech offers volume discounts on long-term training agreements based on the number of courses selected or on the amount invested.

Key Features and Benefits

Comprehensive, Application-Focused Training Programs

AspenTech provides more than 50 courses in core aspenONE solution areas.

Deploy and operate the solutions in a fraction of the time, accelerating benefits, improving performance, and reducing costs.
Reduce downtime or disruptions, improving plant and refinery productivity.
Increase product quality and throughput through more efficient designs and effective operational decision making.
Reduce burden on support organization and increase employee satisfaction.
Realize an ROI between 25 percent to 500 percent.

Highly Trained Instructors

In addition to their work in customer training, AspenTech instructors serve the company as customer support engineers or implementation consultants.

Enhance the classroom experience with real-world expertise and up-to-date information about AspenTech solutions.
Receive a unique understanding of your industry requirements and business concerns.
Thanks to small class sizes, take advantage of hands-on experience to reflect how you'll use AspenTech solutions in your environment.
Earn CEUs or meet other licensing standards to maintain professional standing or adhere to your organization's competency requirements.

Multiple Training Options

Participate in training programs in a location most appropriate—and convenient—for you and your organization.
Take advantage of on-site training as a cost-effective alternative when it is necessary to train multiple staff.
New instructor-led virtual training brings the classroom to your desktop—at a much lower cost!